Analysis of internal communication in public companies in Croatia

M

C

D

SD

Symmetry

Kurtosis

Satisfaction with horizontal communication (with colleagues)

3.79

3.75

4.0

0.82

-0.80

0.99

Satisfaction with communication with superiors

3.60

3.75

5.0

1.08

-0.57

-0.48

Communication medium quality satisfaction

3.57

3.75

4.0

0.92

-0.69

0.47

Meeting communication satisfaction

3.25

3.25

4.0

0.99

-0.38

-0.27

Corporate information satisfaction

3.08

3.00

3.0

1.01

-0.05

-0.54

Communication climate satisfaction

3.08

3.00

3.0

1.06

-0.17

-0.57

Informal communication satisfaction

3.01

3.00

3.0

0.77

-0.05

0.24

Feedback satisfaction

2.98

3.00

3.0

1.06

-0.04

-0.71

General job satisfaction

3.46

4.00

4.0

1.04

-0.69

-0.01

1

2

3

4

5

6

7

8

1 Feedback satisfaction

–

2 Satisfaction with communication with superiors

.70*

–

3 Satisfaction with horizontal communication (with colleagues)

.49*

.48*

–

4 Informal communication satisfaction

.57*

.50*

.53*

–

5 Corporate information satisfaction

.68*

.58*

.43*

.48*

–

6 Communication climate satisfaction

.73*

.63*

.47*

.59*

.66*

–

7 Communication medium quality satisfaction

.58*

.54*

.48*

.50*

.63*

.61*

–

8 Meeting communication satisfaction

.70*

.66*

.48*

.56*

.68*

.69*

.67*

–

Model

B

β

R

R²

ΔR²

1

(Constant)

3.661

0.228

0.052

0.052

Total length of service in the company

-0.111

-0.141**

Employment type

-0.178

-0.036

Managerial position in the company (manager, team leader, supervisor, director)

-0.374

-0.165**

Sex

0.140

0.067

Age group

0.169

0.152**

Highest level of education

0.051

0.048

2

(Constant)

0.588

0.704

0.495

0.443

Total length of service in the company

-0.044

-0.056**

Employment type

-0.108

-0.022

Managerial position in the company (manager, team leader, supervisor, director)

-0.063

-0.028

Sex

0.039

0.018

Age group

0.107

0.097**

Highest acquired education level

0.055

0.051*

Feedback satisfaction

0.046

0.047

Satisfaction with communication with superiors

0.186

0.195**

Satisfaction with horizontal communication (with colleagues)

0.047

0.037

Informal communication satisfaction

-0.001

0.000

Corporate information satisfaction

0.035

0.034

Communication climate satisfaction

0.342

0.351**

Communication medium quality satisfaction

0.045

0.040

Meeting communication satisfaction

0.099

0.095

Z17

Z18

Z19

Z20

Z21

Z22

Z23

Z24

Z17 Satisfaction with information about the work regulations

1

Z18 Satisfaction with information on the turnover, profit, and financial success of the organization

.68^**

1

Z19 Satisfaction with information on developments in the organization

.64^**

.76^**

1

Z20 Satisfaction with information on legislative regulations that affect the operational activities of my company

.67^**

.74^**

.77^**

1

Z21 Satisfaction with the way communication helps me identify myself as a valuable part of the company

.51^**

.52^**

.60^**

.59^**

1

Z21 Satisfaction with the way communication helps me identify with the company

.51^**

.52^**

.59^**

.60^**

.91^**

1

Z23 Satisfaction with the degree to which communication in the company promotes organizational values

.52^**

.54^**

.59^**

.59^**

.85^**

.88^**

1

Z24 Satisfaction with the degree to which communication in the company encourages me to achieve organizational goals

.50^**

.53^**

.59^**

.59^**

.83^**

.85^**

.88^**

1

Z1

Z2

Z3

Z4

Z5

Z6

Z7

Z8

Z1 Satisfaction with information on the consequences of poor job performance

1

Z2 Satisfaction with information on the extent to which I contribute to collective success

.65^**

1

Z3 Satisfaction with information on how much my job is valued within the organization

.60^**

.77^**

1

Z4 Satisfaction with feedback on my job performance

.63^**

.77^**

.81^**

1

Z5 Satisfaction with the availability of an immediate superior

.47^**

.43^**

.46^**

.52^**

1

Z6 Satisfaction with the extent to which my superior is familiar with the issues I encounter at work

.52^**

.51^**

.55^**

.59^**

.77^**

1

Z7 Satisfaction with the extent to which my superior understands my problems

.53^**

.53^**

.59^**

.62^**

.74^**

.85^**

1

Z8 Satisfaction with my superior’s recognition of my potential

.54^**

.61^**

.68^**

.69^**

.66^**

.72^**

.79^**

1

M

SD

F (4, 1336)

η2

Age

less than 25 years

3.70

0.82

0.15

0.005

from 25 to 34 years

3.67

1.02

from 35 to 44 years

3.78

0.87

from 45 to 54 years

3.85

0.77

over 55 years

3.75

0.71

Length of service

less than 5 years

3.85

0.84

1.49

0.004

from 5 to 9 years

3.73

0.91

from 10 to 19 years

3.72

0.84

from 20 to 29 years

3.84

0.81

over 30 years

3.77

0.71